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Shipping & Returns

We ship to Canada and Australia canada-flag.jpgaustralia-flag.jpgalso!

Thank you for your interest in WEBPOOLSUPPLY.COM.  We strive to give you the best online experience while shopping online.  We ship products from stratigically located distributors all over the country.  We do this to get you the products as fast as humanly possible.  We are human and mistakes can happen, we will do everything in our power to make you the happiest WEBPOOLSUPPLY.COM customer.  We want you to be able to brag to your friends about us!  Alot of our products ship same day or the next business day, excluding weekends.  See our feedback from customers and buy with confidence!

We use 2 types of payment methods PayPal and Authorize.net.  These payment methods are the most recognized and secure methods online.  Your information is always secure and we don't sell your email address like other online sites.  Just for your information, Credit Cards processed by Authorize.net are not generally instant and my take up to 48 hours for your order to be processed.  This is rare but can happen and may delay an order.

We also do our best to give you the best tips possible to help you through the repairs yourself.  We do this from our experience in the pool industry. 

We are based out of Arizona and would love to earn your confidence!  Happy Shopping

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).  Please read below:

*Important Notice on Returning Items*  We understand that this process can be an added inconvenienced to your online shopping experience so we want to outline the process and procedure for you to speed up the process here and what to expect.  We use warehouses all over the country to ship products to you fastest way possible.  Sometimes issues with thousands of shipments coming in and out daily from these warehouses can happen.  We apologize in advance if you are the .005% that are reading this because of an item that has to be returned.  We do not pay for shipping back to the warehouses unless this is a fault of the websites (wrong item in package) If the item has a manufacturer defect and needs to be returned, the shipping on the item back to the warehouse is paid by the customer as we are not the manufacturer of the product.  If the package is damaged in transit then the warehouse that shipped the item will file a UPS, FED EX, or USPS Claim on the item, this process will require you to take a picture of the damaged item and the box the item came in and send ian email along with the picture to websitecalls@gmail.com.  It's best to take multiple angles of the picture so the warehouse does not ask for more pictures.  Here is a list of Do's and Dont's on the shipping process:

#1 Do not ship the item back on your own without contacting us assuming the return address of your package is where the item actually shipped from.  Most of the time that is the wrong address.  Some dropshippers use their corporate business location that could be in another state, which you may have to call your package back from the shipper before it gets there. 

#2 Do not ship the item back without an RMA number (Return Merchandise Authorization) that we will give you , once you email us that you have a problem with an item we will contact the warehouse that shipped the item on your behalf and they will send us an RMA number that we will email you and then you will put the RMA number on the box or inside the box that you are returning back to the warehouse.  Most customers use a sharpie and write (RMA - #######).  These warehouses can receive thousands of products daily to stock their shelves and thousands of products go out to customers.  Just think.... If a random 12"X12" box comes to the warehouse along with thousands of other products with a name on the box that they don't recognize as a manufacture of a product that they ordered, Or a box without an RMA #, that box will get put aside and dealt with once all of the other boxes are received.  If the package has an RMA number on the side of the box, then they will put that box in the RMA pile and they have specialists just for doing RMA's.  You do not want your box going into the pile that no one wants to go through (the mystery pile).  The reason I say that is because I personally worked for Amazon shipping and receiving for 8 years, so trust me on that. Those packages just sit for a while.  This information that I just explained to you, most internet retailers won't tell you because they don't want you to be afraid of ordering from their website.  I'm at least being honest and it doesn't matter who you order from, Ebay, Amazon, Home Depot, or Walmart, that is the honest truth for any company on how returns get back to a warehouse.  Some of our warehouses we use actually ship for Amazon Orders, SO PLEASE PUT THE RMA NUMBER ON THE BOX!

#3 Item Damaged In Shipping - If the item is damaged in shipping, take pictures of the product, and the package it came in and send us the pictures to websitecalls@gmail.com with your name, order number, and what you see with the package.  What generally happens in this situation is the warehouse that the product was shipped from will get in contact with the shipping company, UPS, Fed Ex, USPS and file a claim.  In this case the warehouse will work with you directly to get you a return label and RMA number to return the item back to the warehouse.  You will want to work with them directly because most warehouses will immediately reship your order once they notice that your package is actually in transit.  Your undamaged item and your damaged item will most likely cross paths somewhere in the country. 

#4 Item didn't work - In cases like this where there may be a warranty issue on the item, you will contact websitecalls@gmail.com we will get an RMA number from the Warehouse and you will ship the items back to the warehouse that the item was shipped from.  We do not pay for a return label on warranty issues, these issues can be brought up with the manufacture of the product.  Some items may need to be bench tested to see if it is truly a warranty issue.  Once the warehouse credits our account for your return then we will issue you a refund on your product.  If you wish to purchase the same item on the website because you are sure the item was faulty you may do so with a completely separate order and order number and we will ship a new item to you.  

#5 I accidentally ordered the wrong product - In cases like this you will contact websitecalls@gmail.com, then we will give you an RMA number to put on the box.  We will refund your money on that order as soon as we get confirmation that the package has been returned to the warehouse that shipped the item.  We will then close out that order number, but if you notice that you ordered the wrong part and need the other one asap, place a separate order on our website and we will ship that item out as soon as possible.  But in cases like this we treat them as 2 different orders and you will be refunded on your first order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If an item you receive happens to come in damaged from the shipping company (Ex. UPS or USPS), please send pictures of the damaged product to rick@webpoolsupply.com, so we can expidite a claim with the shipping company.  

Product Image Disclaimer

With over 40,000 items on this website, some of the images may show the actual "Whole Good" or "Parts Explosion" when ordering the part.  Webpoolsupply does everything to avoid this confusion by writing very specific product descriptions of the item you are putting into your cart.  Please make sure to do your reseach on the exact part number to avoid this confusion.  We can also be contacted though our Contact Us Page to help you make your purchasing decision.  Webpoolsupply will not pay for the return shipping on an item that has been ordered and the part number on the order arrives to you.  We of course will pay for any return shipping if we send the incorrect part number. (This rarely happens)  An Example of this Product Image Disclaimer is: http://www.webpoolsupply.com/blue-square-q360-high-speed-cassette/  In this example the parts explosion does not come with every part, but just the "High Speed Cassette"  Happy Shopping.  

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We reserve the right to cancel an order due to a price misprint.  


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